Spanish for the Physician’s Office

Developed by practicing physicians, office nurses and medical office managers, this program was designed to train non-Spanish speaking physician’s office staff in functional Spanish language skills. You’ll learn important phrases and questions for successful front office etiquette and management, patient registration, taking a patient’s history,intake instructions, making appointments and more. You’lllearn key phrases to determine a patient’s complaint, obtain vital signs, and assess a patient’s condition. This is a practical, learner friendly survival Spanish program to better interact with Spanish-speaking patients.

What You Will Learn

• Typical belief systems, folk remedies, gender issues and dietary beliefs that may affect your patient

• How to engage in office protocols, explain payment options

• How to explain procedures, give discharge information, and more

Spanish for the Workplace

This general program is intended to prepare non-Spanish speaking supervisors and employees to use Spanish to enhance their ability to interact with Spanish-speakers. By using interactive role playing, modeling, choral response, and simulations you’ll learn the basics that will help you communicate better with your Spanish speaking employees.

In addition to greetings and basic etiquette in Spanish, you’ll learn key phrases and responses used in hiring and dismissing employees; explaining employment issues, work rules and regulations; and reviewing safety issues, plus much more. You’ll leave this program with tools to create more understanding for increased productivity, more harmonious work environments and increased workplace safety.

What You Will Learn

• To greet and compliment employees

• Discuss employment issues

• Assist with time and work schedule issues

• Promote work regulations and safety considerations

Spanish Speakers in the Workplace

You’ll learn about the many issues involved in effectively working with Spanish-speakers with limited English proficiency. This course primarily focuses on the cultural similarities and differences that you might encounter. There is also a small language component that covers greetings, etiquette, compliments, safety and medical emergencies.

You’ll learn the most important commands, questions, and phrases pertinent to daily interactions between supervisors and Spanish-speaking employees.

What You Will Learn

• Offering praise and showing respect

• Frequently misunderstood aspects of Latino culture

• To understand small amounts of general and basic

Spanish found in daily workplace environments

Spanish for Office Personnel

Are you a receptionist, office administrator, medical receptionist, school or other office worker? Do you deal with Spanish-speaking customers? And do you struggle to communicate with them if there is no one in your office that speaks Spanish? You’ll use proven methods of interactive instruction including modeling, drills, choral response, learning pairs and role-playing to learn the most pertinent commands, questions, and phrases in Spanish to help you excel in your office administration, clerical and receptionist duties.

What You Will Learn

• Greet customers and clients

• Make appointments

• Gather personal data

• Receive and make calls

• Handle payments, returns, and refunds

• Assist walk-in customers and clients

Spanish for Requesting Personal Information

Assist your clients and customers with routine questions about themselves that help them — and you — get results. This comprehensive program uses scripted Spanish to help non-Spanish-speaking workers in government agencies, social services, utility companies, financial institutions, billing and service departments obtain basic information from Spanish-speaking customers. Through specially created role playing, learning pairs and simulations you’ll gain functional language skills for better interactions with Spanish-speaking (limited-English-proficient) people. If you need to obtain specific personal information and data from Spanishspeakers, this is the course for you.

What You Will Learn

• Proper pronunciation

• How to obtain proof or copies of documents

• How to obtain names, addresses and phone numbers

• Ask for basic financial housing, legal and

medical information

• Inquire about educational and employment information

 

Online Occupational Spanish Courses
Learn Spanish specific to your industry, when you want, where you want.

Learning Benefits of Online Courses Learn over 600 industry-specific Spanish words and phrases that are most relevant to you. View photos associated with words and phrases for better retention. Hear proper pronunciation to help develop your understanding as well as speaking ability. Read intuitive reading exercises to help you become familiar with the words in context. Assess your comprehension with quizzes to help you measure your progress. Understand values of many Spanish speakers by reading cultural lessons.